faq's
What if I want to consign with you?

How do you price items?

How long is the consignment period?

Can I get my items back?

Why didn't you take all my items?

What is your return policy?

How can I join your e-mail list?

Do you have gift certificates?












Q: What if I want to consign with you?
A: At Diva, we offer you (the consignor) a well-organized and staged boutique to give your high-quality items maximum exposure.  We also take care of the advertising, marketing and merchandising elements which draw customers to the store.  Check out our consignment information page that will give you more detailed information on our policies.  To schedule an appointment to bring consignment in, please e-mail us.  We are able to respond much more quickly with email than phone. The percentage we pay consignors is 40% of the selling price.














Q: How do you price items?
​We generally price items at 1/3 to 1/2 the retail, but many factors are considered when determining the price--with deeper discounts being taken at department stores and increasingly better brands (for NEW items) at retailers like Marshalls and TJ Maxx, we need to price consigned items under those prices.  Also the condition of the item is a large part of the equation.  Markdowns and discounts may be taken during the consignment period.  The designer, style and demand for an item also is considered.














Q: How long is the consignment period?
A: The consignment period lasts 90 days. See the consignment agreement for details. Each time new items are brought in you begin a new consignment term with them.














Q: Can I get my items back?
A: We previously offered our consignors the option of pickup at the end of the consignment period.  Many told us they would be coming to pick their items up...and never did.  We ended up with a room dedicated to a sea of bags waiting to go back.  So, we now automatically donate at the end of the consignment period to the Capital Caring Thrift Store or other deserving charity. We will be happy to mail you a donation slip from Capital Caring for your taxes upon request. Also, once items are consigned we do not pull them to give back to the consignor.












Q: Why didn't you take all my items?
A: Please know that in order for us to accept an item, we must determine that it is something our customers would most likely find interesting and purchase.
tomers might find interesting and purchase.
Based on our experience in the fashion industry and at the store itself, we have a beat on what types of things sell for us--and what items just don't fit the store's profile.  We may agree that your item is great, but choose not to consign it because we know it won't sell at Diva.  We also carefully edit our selections since our space is limited.  Please don't be upset if we don't accept something you bring in.















Q: What is your return policy?
A:  We are sorry, but we cannot take returns.  However, there is always the option of reconsigning an item.
















Q:How can I join your e-mail list?
A: Fill out this form:  We'll be happy to add you...learn about all late-breaking news and special sales!














Q: Do you have gift certificates?
A: Yes, we have gift certificates known as "Diva Dollars".  They are available in every denomination from $10.00 to $1,000,000.00!!!

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